How do I make a complaint?
If you notice an error or have a complaint, please contact us within 24 hours of receiving your order:
π± Instagram DM: @ae_boutique_
π Product complaints and replacement policy
At AE Boutique, we do not issue refunds, but we do allow item replacement in the event of an error or damage.
If you notice a problem with the item you ordered, please contact us within 24 hours of receiving the shipment.
πΉ Steps for making a complaint:
1. Get in touch via Instagram DM @ae_boutique_
2. Send photos and a brief description of the problem
3. Our team will review the application and confirm whether the complaint is approved.
4. If the complaint is approved, we send a new item via courier service
π The exchange is done by the courier bringing a new item, and you handing over the old (defective) item to him at the same time.
No need to worry - we try to solve every situation quickly, professionally and to mutual satisfaction.